Understand Every Call. Act in Real Time.
Fifth Layer is the engine that lets you work with what's inside your calls. Transcribe, analyse, detect fraud, spot quality issues, save recordings and use AI to understand patterns - all in real time. No heavy engineering required.
Getting Value From Call Data Shouldn't Be This Hard
Too Many Systems, Not Enough Insight
Telecom teams need to understand what's happening inside calls - fraud patterns, quality issues, customer sentiment. Getting there means juggling multiple vendor platforms with no unified view.
Complexity of Working With Media
Using AI to analyse audio and video at scale is difficult. Teams need to handle formats, timing, protocols and AI plumbing - all before getting any value.
Slow to Build, Painful to Scale
Every new use case - fraud detection, call summarisation, quality monitoring - requires months of engineering work and custom integrations.
Fifth Layer's Approach
Fifth Layer is the engine room for working with call content. Bring your calls - then transcribe, analyse, transform, save, or run AI models on them. We handle all the timing, scaling and complexity. You focus on what you want to happen.
Understand Call Content
Real-time transcription, analysis and AI insights from every call
Simple Building Blocks
Pick what you want - fraud detection, quality monitoring, summaries - Fifth Layer connects the pieces
We Handle the Heavy Lifting
No worrying about formats, timing or scale - it just works
Build Once, Use Everywhere
Create solutions that work across all your calls, streams and recordings
See How Fifth Layer Works
Fifth Layer gives you a simple way to design what happens to your streams. No code required.
Design What Happens
This is where you design what happens to your streams.
Pick blocks like listen, analyse, save or alert and place them in the order you want.
Fifth Layer connects the blocks for you and keeps everything running in the right sequence, every time.
Watch It Live
You can see what's happening in real time.
Watch executions, see summaries, check for problems, and confirm everything is working.
No guessing. You see exactly what Fifth Layer is doing.
How It Works
Three simple steps to unlock call intelligence
Bring Your Streams
Connect your calls. Fifth Layer accepts common like SIP, RTP, recordings & events. We handle all the complexity automatically.
Define What You Need
Choose simple building blocks like transcribe, detect, segment or summarise. Combine them to create full workflows.
See Results Fast
Fifth Layer processes everything behind the scenes so you get real-time insights, alerts and actions without the engineering workload.
What You Can Build
Real solutions for understanding and acting on call content
Real-Time Fraud Detection
Analyse call audio in real time to spot fraud patterns automatically. Detect suspicious behavior, scam indicators and anomalies as they happen.
Catch fraud before losses occur
Live Call Transcription & Search
Transcribe calls as they happen and make every conversation searchable. Extract key information and generate summaries automatically.
Never miss important details
AI-Powered Call Summarisation
Use AI to summarize calls and extract action items. Turn hours of recordings into actionable intelligence in seconds.
Instant understanding of conversations
Audio Quality Analysis
Monitor audio quality in real time. Detect issues with clarity, latency or dropouts and track patterns across your network automatically.
Proactive quality management
Pattern Analysis & Insights
Spot trends and identify recurring issues across thousands of calls. Use AI to find insights you'd never catch manually.
Data-driven decision making
Customer Sentiment Analysis
Understand how customers feel during calls. Detect frustration, satisfaction or confusion and improve service quality.
Better customer experiences
Your team could be shipping value instead of building plumbing
Join telecom teams who've moved from thousands of engineering hours to tens. See how Fifth Layer handles the heavy lifting in your environment.
Fast Integration
See Fifth Layer processing your actual telecom data in minutes, not months
Built for Telecom
Purpose-built operations for SIP, call records, signaling data and telecom protocols
AI Without the Hassle
Get production-ready AI capabilities without PhD-level ML expertise
Fifth Layer vs Building It Yourself
See why teams choose Fifth Layer over months of custom engineering
Frequently Asked Questions
Straight answers about how Fifth Layer works.
Ready to See What Fifth Layer Can Do for You?
Transform your audio and video into production ready intelligence today.